MPC Service and Support Brochure
On-time performance of our field service technicians
Should you require on-site service at your location, you expect the technician to arrive as soon as possible.
We measure our technician's on-time performance to the goal of arriving at the customer's location the next business day.
These on-time performance results are shown below:
|
Q2 2007 |
Q3 2007 |
Q4 2007 |
Q1 2008 |
Q2 2008 |
| On-time performance of field technicians |
98% |
98% |
98% |
81% |
87% |
For customers who need even faster service, MPC offers 2-hour, 4-hour and 8-hour onsite service options as well (see
www.mpccorp.com for details).
