Desktop Services
Four Hour On-site Service
(Available for Government Customers)
If you need the highest level of availability from your desktop solutions, choose MPC's Four Hour On-site Service. Available Monday through Friday between 8:00 am and 5:00 pm customer local time, we'll dispatch an on-site technician to meet the necessary replacement part(s) at your location, within four business hours of being dispatched. The technician will then replace the defective part(s), verify system functionality, and return the defective part(s) to MPC. Availability of Service is based on the driving distance between the desktop location and the nearest parts depots: a maximum of 60 miles driving distance for Four Hour On-site Service.
Ensure your desktops are available when you need them...contact MPC to determine if you are in a Four Hour service location.
Interested in these or other Services from MPC?
Call 1-888-224-4247.
Services are provided pursuant to a service contract between the customer and a third-party provider. An on-site technician will be dispatched, if necessary, following MPC phone-based troubleshooting. Services are subject to parts availability, geographical restrictions and the terms of an on-site service contract. Other conditions apply.
