Desktop Services
On-site Service
An MPC-authorized technician is sent on-site to replace defective parts once technical support has determined that a replacement part and an on-site service call is required.
Prior to ending the call, technical support will schedule an agreed upon timeframe with you for the on-site technician to arrive the next business day.
Once scheduled, the on-site technician will arrive to replace the defective part, verify system functionality, and return the defective part back to MPC.
If the LCD display, motherboard or CPU in the ClientPro All-in-One 17" fails, the customer will be required to return the system to an MPC-designated repair facility to receive service.
To further protect your investment, you can purchase up to five years of On-site Service (includes parts replacement and technical support).
MPC offers OCONUS Services for our Government customers. For details, please visit:
http://mgcs.mpccorp.com/support/oconus.html.
Interested in these or other Services from MPC?
Call 1-888-224-4247.
Service is provided pursuant to a service contract between the customer and a third-party provider. Within the Continental United States, if the on-site service location is greater than 120 miles from one of the provider's concentration cities or primary service points, On-site Service will be performed in a commercially reasonable amount of time. Other conditions apply.
